20.
| (1) Subject to the provisions of this section, the Commission may determine the procedures to be followed in carrying out any investigation under this Act. |
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| (2) A complaint may be made to the Commission by any person or groups of person, who may be directly affected by the act or omission to which the complaint relates or who may be parties acting bona fide in bringing to the attention of the Commission, an act or omission which in his or their opinion, requires investigation by the Commission. |
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| (3) The complaint shall be treated as a confidential communication and the investigation shall endeavour to protect the privacy of the individuals concerned. |
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| (4) Before investigating a complaint under this Act, the Commission shall notify the head of the public institution to which, the complaint relates of its intention to conduct such an investigation and the Commission shall not divulge to any person, the identity of the complainant, unless the Commission has the complainant’s prior consent therefor. |
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| (5) The Commission may delegate the conduct of an investigation of an individual complaint, to the Secretary to the Commission. |
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Sri Lanka Consolidated Acts