9.
| (1) Where a subscriber to a telecommunication service or a member of the public makes a complaint to the Authority in relation to the telecommunication service provided by an operator, the Authority may make such investigation as he may deem necessary and shall cause such remedial measures to be taken as the circumstances if the case may require. |
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| (2) In the course of any investigation under subsection (1), the Authority may direct such operator to take such steps as appears to him to be necessary for the rectification of any cause or matter which gave rise to the complaint, and direct that financial redress be provided where appropriate. |
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| (3) Every complaint made under subsection (1) shall be in writing and shall set out clearly the reasons therefor. |
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Sri Lanka Consolidated Acts